Don't Bottle It Up

Confidentiality Policy

Your information

DontBottleItUp collects personal information when you use the site or request advice, support or information.  We use this information to provide the support that you request and to monitor and improve our service. 

 

For more information about how we use your information, read our Confidentiality Policy which explains what we do with the information that we collect from users. 

About us

The DontBottleItUp alcohol screening, advice and referral website (‘DontBottleItUp’) is operated by HAGA and its partners.  HAGA collects and processes data submitted to the website.  In local areas, local providers, working in partnership with HAGA, collect and process personal data in order to offer residents online and phone support.

What information may be collected about you?

Some personal information (age range) is required to use DontBottleItUp.

At your own discretion, you may also provide us with other personal information, including your name, initials, postcode, date of birth, gender, ethnicity, email address, registered GP practice and phone number/Skype address.  We collect this level of personal information only where you request online or phone support, and/or for your information to be shared with your GP practice.

We collect demographic, geographic, site usage data, user feedback and testimonials for statistical purposes.  This will always be anonymised and will never be linked to you personally in any public domain. 

How will this information be used?

Where you share personal information with us, we will use it to provide you with the services requested and to update our records, including following up with you about your drinking or corresponding with you regarding a complaint.  We also use the anonymised information we collect to track usage of the website, and to improve and promote the service.

Third parties

We will never sell your personal data to third parties.  We may share your personal information with certain third parties but only in the circumstances set out below:

Where you request support or ask us to tell your GP your results, we will share your personal information with third parties (such as local alcohol service providers or your GP practice).  These third parties must at all times provide the same levels of security for your personal information as we do and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of HAGA and for the purposes intended. 

We may also supply your personal information to government bodies and law enforcement agencies but only: if we are required to do so by the requirements of any applicable law; if in our good faith judgment, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect HAGA, its service-users and/or the public interest.

Security

We are committed to protecting your privacy and use appropriate standards of technology and operational security to protect your information, including a Secure Server (based in London), network firewall connection and high strength passwords on all restricted information.  Access to personal information is restricted to a minimum of authorised personnel who are contractually bound to maintain your confidentiality and security.

However, the Internet is not completely secure.  Personal data submitted by means of the Internet is vulnerable to unauthorised access by unauthorised third parties.  Submission of personal data using the Internet is always at your own risk.  Whilst we take every reasonable and appropriate step to ensure that your personal information and data are stored securely, we will not be liable for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as ‘”hacking,” “spamming,” or “spoofing.” 

Will you transmit my personal data overseas?

HAGA will not transfer your personal data to a country outside the European Economic Area.

Will I be sent information that I did not ask for?

No.  You will only receive information if you request it and you will only be contacted for the purposes of your request.  We will not use your contact details for further communications unless you request that we maintain contact.

Access to your personal information

You have a legal right to request a copy of the personal information that we hold about you.  We want to make sure that your personal information is accurate, up-to-date and stored by us for an explicit purpose.  You may ask us to request or remove inaccurate, unnecessary or out-of-date information.

If you would like a copy of the personal data that we hold about you, please email or write to us at the following address. [Link to How to contact us section below]  We may charge you a fee (currently an average of £10) for providing this information. 

Cookies

A “cookie” is a text file stored on your hard drive to collect standard Internet log and visitor information used to track visitor use of the website for statistical purposes.  A cookie cannot access or copy data from your hard disk, read cookies created by other sites, or damage your system.  You can change your browser settings so that it automatically rejects cookies or notifies you when a website tries to send you one.  Rejecting cookies may affect your access to, or enjoyment of, a website and may mean that certain features do not display or work properly.  For more information, visit www.allaboutcookies.org/ or www.aboutcookies.org

Other websites

Our website contains link to other websites.  This Confidentiality policy only applies to our website, so when you link to other websites you should refer to their own confidentiality policies.

Complaints

If you think we are in breach of our responsibilities related to confidentiality and feel that we have failed to resolve the matter, you have the right to complain to the Information Commissioner.  Call their helpline 0303 123 1113 or visit www.ico.gov.uk for more information on how to make a complaint.

Changes to our Confidentiality Policy

We review, modify and amend this policy regularly.  We place any updates on this webpage.  This Confidentiality Policy was last updated on 9th November 2012.

How to contact us

Please contact us if you have any questions or comments about our Confidentiality Policy or information that we hold about you

By email: support@dontbottleitup.org.uk

Or write to us at: Confidentiality Query, HAGA, 590 Seven Sisters Road, London, N15 6HR